The Traverse Area District Library (TADL) accepts credit and debit cards as a form of payment for fines, fees, merchandise or donations by adults aged 18 and older. TADL uses three third-party providers (Square, Inc., Heartland, and Worldpay Holding, LLC) to process credit card transactions at TADL. Payment via credit/debit card can be made both in-person and online. TADL accepts credit/debit cards from a range of commonly used third-party providers. NFC (Near Field Communication) contactless payments are also accepted. The minimum amount to use a credit/debit card for payment is $1.00.
The following may be paid for via credit/debit card:
- Overdue fines
- Copies and computer prints
- 3D Prints
- Lost and/or damaged material (TADL materials only)
- TADL merchandise, used materials, and surplus equipment
- Donations to the Traverse Area District Library.
Monetary donations to the Friends of the Library can be made by contacting the Friends of Traverse Area District Library.
Security
The Library reserves the right to refuse service or cancel transactions at any time if fraud or an unauthorized or illegal transaction is suspected.
Completion of a payment transaction is contingent upon both the authorization of payment by the applicable credit card company or financial institution and acceptance of payment by the Library. In the event that a credit/debit card payment is unable to be processed, the patron will be responsible to provide payment via cash or check for all amounts due.
Prohibited Credit/Debit Card Activities
The Library prohibits certain credit/debit card activities that include, but are not limited to:
- Accepting payment cards for cash advances or cashback
- Discounting fines or fees based on the method of payment
- Adding a surcharge or additional fee to card transaction
- Refunds in excess of the original amount paid
- Payments over the phone or via email
Refunds
When a fine or fee has been paid using a credit/debit card and a refund is necessary, the refund must be credited to the account that was originally charged. Credit/debit card refunds cannot be made more than 60 days after the transaction. Refunds may take up to 14 days to process. If a refund is deemed necessary after the 60 days, a refund may be made via a check issued by the Library. Refunds over $200 are made at the discretion of the Director.
Chargebacks/Disputes
In the event that the Library is notified of a dispute, the Finance and Human Resources Manager will investigate the transaction and respond as necessary.
Privacy Statement
Credit/debit card transaction details collected are encrypted at point of swipe. TADL’s third-party providers comply with all required PCI-DSS (PCI-DSS stands for Payment Card Industry Data Security Standards).
The Library will have access to the last four digits of the credit/debit card number used in the transaction only. TADL does not retain payment card data on the mobile device or within the application. This information will only be used for transaction retrieval. This information is kept private and is not used for any other purpose. Transaction information is available until TADL terminates its account with the third-party provider.
Disclaimer
By processing, you agree to accept and assume all risks and responsibilities for the losses and damages that may arise from your use of this payment service and release TADL from all liability.
New and Adopted December 15, 2022